MyBCAT

6 week training program

Course

Customer Care Excellence: Communication, Empathy, and Active Listening

Course

Objectives Increased understanding of effective communication, empathy, and active listening principles. Improved skills in applying these principles to real-world customer interactions. Enhanced customer satisfaction scores. Reduced customer complai

PIPEDA Compliance

Course

Course Description: This course teaches customer service agents the essentials of complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) to ensure strong protection of sensitive patient information.

HIPAA Knowledge

Course

In this course, you will learn: What HIPAA is and why it's important. How to identify and protect sensitive patient information. Patient rights under HIPAA. How to prevent and report HIPAA breaches. The consequences of not following HIPAA.