Course curriculum

    1. Optometry 101: The Basics

    2. How to read your glasses prescription

    3. Adjusting and dispensing glasses

    4. How to check and adjust frames on dispense

    5. Introducing Retinal Imaging to patients

    6. Dry Eyes assessment guide

    7. How to Assess Dry Eyes (Video)

    8. Assignment: Getting to the Root of It.

    9. Assignment: Communication Styles

    10. Critical Thinking I

    11. Assignment: Critical Thinking I

    1. Creating an Invoice

    2. Creating an Invoice with Insurance or Discount

    1. Optometry 101

    2. Knowledge Test I

    3. Knowledge Test II

    4. Knowledge Test III

    5. Knowledge Test IV

    6. Adjusting glasses

    1. Assignment: Mind Map: Reading Customers

    2. Learning about patient history Introduction

    3. Learning about Patient History Part 1: Introduction, impressions and Initial questions

    4. First Impressions Summary

    5. Learning about Patient History Part 2: Gathering Medical and Vision History by Gentle Probing

    6. Assignment: Enhancing Customer Experiences Through Attentive Service

    7. Establishing rapport: Understanding the Fundamentals of Mirroring

    8. What mirroring is and what it´s not

    9. Critical Thinking II : Identifying Assumptions in Human interactions

    10. Learning about Patient History Part 3: The Hesitant Brain

    11. Assignment: Cognitive Bias Awareness

    12. Patient Types

    13. Personality Types 101

    14. Lifestyle and Other Questions

    15. Social proof

    16. Assignment: Enhancing Customer Connections

    17. How to Read Body Language (Video)

    18. Assignment: Deciphering Body language

    19. Assignment: Higher Thinking II Tests

    1. Body Language Reference Guide

    2. Processes: Paperwork for the day

    3. Final Training Survey

About this course

  • Free
  • 41 lessons
  • 0.5 hours of video content

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